It hasn’t been a particularly good few weeks for the customer service industry. Last week it was the saga of Paul Christoforo, the man who would be friends with the mayor of Boston, bro, who decided that civility was for the weak and paid a hefty price when he picked on the wrong guy. Now it is PayPal. Again.
PayPal is one of those services that has so dominated the space it exists in that it has inevitably become a source for users around the world to share, use, and occasionally become victims of. To be fair, there are millions of transaction every month at PayPal that go off swimmingly, with nary a problem. But when problems due arise, they can be whoppers.
Cats > Children Last month PayPal awoke the Internet on the wrong side of the bed, and then proceeded to face the digital hounds following an incident with Regretsy.com over blocking gifts for needy children. The condensed version is that Regretsy asked people to
